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PatientVisitorInformationMissionVisionMaricopaIntegratedHealthSystemMIHSisMIHSwillberecognizedlocallyandnationallyMaricopaCountysonlypublicteachinghospitalandasanefectiveecientandscallyresponsiblehealthcaresystem.Wearecommittedtoprovidingsafeorganizationthatmaintainsanintegratedcomprehensivehigh-qualityphysicalandbehavioralhigh-qualitypatient-centrichealthcaredeliveryhealthcareinapatient-centricenvironmenttothesystemandanexcellentacademicmedicalcenter.communitiesweserveandexpandingthecommunitysavailablepoolofphysiciansandotherhealthcareValuesprofessionalsbyoferingexcellentacademicRespectCompassionCollaborationExcellenceprograms.StewardshipLeadershipIntegrityEducationInnovationAccountability. PatientInformationNameUnitRoomBedUnitStationPhMybedsidephone 3MIHSPatientandVisitorInformationAsPresidentCEOIwouldliketotakethisopportunitytowelcomeyoutoMaricopaIntegratedHealthSystemMIHS.MIHSistheonlypublichospitalinArizonaandittouchesnearlyallresidentsofMaricopaCountyinonewayoranother.ThatincludestheLevelOneTraumaCenterandthenationallyrecognizedArizonaBurnCenter.ThecareprovidedtotheresidentsofMaricopaCountycouldincludehospitalizationorwellnessandpreventativeservicesinourclinics.Weunderstandthatitcantaketimetoadjusttounfamiliarsurroundingssuchasahospitalroomsowepreparedthisguidetohelpmakeyourstaywithusascomfortableaspossible.Itcontainsusefulinformationandhelpfultipsonhowyoucanhelpusensurethatyoureceivetheexcellentcareyoudeserve.OnbehalfofourdoctorsemployeesandvolunteersthankyouforchoosingMIHS.SincerelyStephenA.PurvesPresidentCEOMaricopaHealthSystemOnbehalfofthestaffandemployeesofMaricopaIntegratedHealthSystemMIHSwelcomeandthankyouforchoosingMaricopaMedicalCenterforyourcare.Weunderstandthatnooneenjoysspendingtimeinthehospitalsowearegoingtodoourbesttomakeyourstaywithusascomfortableaspossible.AtMIHSwearecommittedtoofferingcomprehensiveandsafecaretoallofthosewholiveinMaricopaCounty.Ifyouhaveanyneedsthatwouldbetterhelpusdeliveronourmissionduringyourstaypleasetellanymemberofourhealthcareteam.AgainthankyouforchoosingMIHStoserveyourhealthcareneeds.Wehopethatyouhaveapositiveexperiencewithusandwillrecommendustoyourfamilyandfriends.Thisisyourhospitalandweareworkinghardtoensureitiseverythingyouneedittobe.SincerelyBillVanaskieChiefOperatingOfficer 4FormoreinformationaboutMIHSgotomihs.orgWelcometoMaricopaIntegratedHealthSystemAsArizonasonlypublichealthcaresystemMaricopaIntegratedHealthSystemMIHSiscommittedtoofferingcomprehensivecareforallthosewholiveinMaricopaCountyandbeyond.ThroughacontinuumofcareandcollaborationMIHSisdedicatedtokeepingourcommunityhealthybyofferingmedicalcareinatop-notchservice-orientedsetting.MIHSincludesMaricopaMedicalCenterhometoourhighly-respectedAdultLevel-1andPediatricLevelIITraumaCentersandthetop-rankedArizonaBurnCenter.WealsoofferelevenfamilyhealthcenterslocatedthroughouttheValleyacomprehensivespecialtyhealthcenterCHCArizonaChildrensCentertwobehavioralhealthcentersWalk-inclinicandIntegratedHealthHomeclinics.MaricopaMedicalCenterisapremiertrainingcenterforthenationsphysicians.OurmedicinesurgerypediatricsandobstetricandgynecologyOBGYNprogramsinparticularcontributetothebodyofknowledgeofpatientcare.MaricopaMedicalCenterensuresthathealthcareisavailabletoallarearesidentsgivingthemaccesstotopqualitymedicalcare.DistrictMedicalGroupDMGpartnerswithMIHStoprovideafullspectrumofprofessionalservices.AsleadersinpatientcareandmedicaleducationDMGphysicianshaveatraditionofprofessionalexcellenceandservicetothecommunity.YOURSatisfaction.WeEncourageYourFeedbacktoImproveCareYourhealthcareisourpriority.Todeterminewhereimprovementsareneededyoumaybereceivingapatientsatisfactionsurveyinthemailafteryourhospitalstay.ThesurveymeasuresyoursatisfactionwiththequalityofcareyoureceivedwhileapatientatMIHS.PleasetakethetimetofilloutthesurveyyourfeedbackisvaluablePhoneDirectoryMainNumber............................................602-344-5011PatientRegistration....................................602-344-5261PatientBilling.............................................602-344-8181PatientAdvocate........................................602-344-1200InterpreterOffice.......................................602-344-5700VolunteerServices.....................................602-344-5989Chaplain....................................................602-344-5437GiftShop...................................................602-344-5527Security.....................................................602-344-5277 5MIHSPatientandVisitorInformationDuringYourStayWehavepoliciesandproceduresinplacetohelpyouandyourfamilyworkwithourdoctorsnursesandstafftogetthemostfromyourhospitalstay.Pleasetakeafewminutestoreviewtheseguidelineswithyourlovedones.VisitorGuidelinesWeencouragevisitorsforemotionalsupportandrecovery.Toprovidearestfulandsafeenvironmentweaskthatallvisitorscomplywiththefollowingguidelines.Beconsiderateofotherpatientsbykeepingnoisetoaminimum.Refrainfromvisitingifyouhaveacoldsorethroatoranycontagiousdisease.ObserveNoVisitingandprecautionsignsbeforeenteringtheroom.ParkingVisitorparkingislocatedinvariousareasofourcampus.Visitorparkingspacesarecolorcodedwhite.SecuritySafetyandsecurityofourpatientsandemployeesareparamountconcernsofthehospital.Securityofficersareonpatrolatthehospitalatalltimes.Ifyouhavesecurityconcernspleasetellanymemberofourstafforyoumaycontactsecuritydirectlyat602-344-5277.InterpretersInourdiverseculturemanyofourpatientsspeaklanguagesfromaroundtheworldandwearepleasedtoofferseveralservicestoassistpatientswithlanguagetranslationandinterpretation.Pleasetellanymemberofourstaffifyouneedassistance.Interpretationservicesarefreeofcharge.Signlanguageinterpretationisalsoavailabletoourpatientsandfamilymembersatnocost.Ifyouarevisuallyimpairedpleasetellanymemberofourstaffsowecanmakearrangementtocommunicatethecontentsofcriticalhospitaldocuments.TelephoneTelephonesareprovidedinallpatientrooms.Toplacealocalcalldial9thenthephonenumber.ValuablesandPersonalBelongingsPleasehelpusprotectyourvaluablesandpersonalbelongingswhileyouareherebytakingtheseprecautionsLeavevaluablesathomeaswellasbillfoldsorpocketbookscontaininglargeamountsofmoney.Ifunabletosendvaluablesormoneyhomeaskyournursetocompletethevaluablesinformationformandplacethesmallvaluableitemsinthehospitalsafe.MIHScannotberesponsibleforyourvaluablebelongingsleftunsecure.Howeverifyoudohavepropertylostorstolenduringyourstaypleaseaskamemberofourstafftocontactsecuritytosubmitareportorifyouwishyoumaycontactthesecuritydepartmentdirectly.Personalbelongingbagsforyourclothingareavailablefromyournurse.Pleasedonotwrapdenturesorhearingaidsintissueandplacethemonyourfoodtraybedsidetableornightstand.Theyareeasilymistakenfortrash.Tobacco-FreeCampusTobaccouseisnotpermittedanywhereinthehospitaloronhospitalgrounds.Talktoyourdoctorornurseifyouhavequestionsorconcerns.TVTelevisionsareprovidedfreeofchargeineachpatientroom.PleasebeconsiderateofothersandkeeptheTVvolumedownandturnoffyourTVatbedtime.Channellistingsarelocatedonpage7.Alltelevisionshaveclosedcaptioningavailableforthehearingimpaired.ATMForyourconvenienceanautomatedtellermachineATMislocatedinthelowerlevelofthehospitalinthecafeteria.CafeteriaTwistedForkThecafeteriaislocatedonthelowerlevelofthehospital.Thecafeteriaprovidesawideselectionofhotmealssnacksandbeverages.Thecafeteriaisopenweekdaysforbreakfast6-10amlunch1030-2pmsnacksandbeverages2-430pmdinner5-645pmandlatehoursare12am2am.Onweekendsandholidaysthecafeteriaisopenforbreakfast6-9amlunch1030130pmsnacksandbeverages2-430pmdinner5-645pmandlatehours12am-2am.CoffeeCartCoffeecartoffershotandcoldcoffeedrinksandislocatedonthefirstfloorinthemainlobby.HoursofoperationareMondayFriday5amto430pmWeekends5amto1pm.GiftShopThegiftshopislocatedonthefirstfloorinthemainlobby.TheproceedsfromthegiftshoparedonatedbacktothehospitalthroughMaricopaHealthFoundationtoassisttheneedsofourpatients.Cashandallmajorcreditcardsareaccepted.HoursofoperationareMondayFriday7amto6pmWeekends10am4pm.SpiritualCareThehospitalchapelisonthefirstfloorinthehospitalsmainlobbyandisopen24hoursadaysevendaysaweek.Chaplainsareavailableforyourspiritualneedspleaseaskyourcaregiverorcall602-344-5437. 6FormoreinformationaboutMIHSgotomihs.orgSPEAKUPTakechargeofyourcareDuringyourstaythedoctorsnursesandstaffofMIHSwilltreatyouandyourfamilyaspartnersinyourowncare.Oneimportantwaythatyoucanbeinvolvedistospeakup.Askquestionsvoiceyourconcernsanddontbeafraidtoraiseanyissuesrelatingnotonlytoyourcareandtreatmentbutalsotooverallhospitalservices.PatientIdenticationAnytimestaffentersyourroomtoadministermedicationstransportyouorperformproceduresandtreatmentstheymustcheckyourbirthdateandnamebeforetheyproceed.Attimesyoumaybeaskedthesamequestionsrepeatedly.Weareawarethatthismaybeannoying.Pleaseunderstandhoweverthatthisverificationprocessisacriticalcomponentinourpatientsafetyprograminorderforallofourpatientstoreceivethecorrectmedicationsandtreatments.FightingInfectionsThesinglemostimportantthingyoucandotohelppreventinfectionsistowashyourhandsandmakesurethateveryonewhotouchesyouincludingyourdoctorsandnurses-washtheirhandstoo.Youyourfamilyandfriendsshouldwashhands1.Aftertouchingobjectsorsurfacesinthehospitalroom2.Beforeeating3.AfterusingtherestroomItisalsoimportantthatyourhealthcareproviderswashtheirhandswithbothsoapandwaterorwithanalcohol-basedhandcleanereverytimebothbeforeandaftertheytouchyou.Healthprovidersknowtopracticehandhygienebutsometimestheyforget.Youandyourfamilyshouldnotbeafraidorembarrassedtospeakupandaskthemtowashtheirhands.DoyouhavePAINYouaretheexpertabouthowyouarefeeling.Besuretotellyourdoctorornursewhenyouhaveanykindofpain.Tohelpdescribeyourpainbesuretoreport.WhenthepainbeganWhereyoufeelthepainHowthepainfeels-sharpdullthrobbingburningtinglingIfthepainisconstantorifitcomesandgoesWhatifanythingmakesthepainfeelbetterWhatifanythingmakesthepainfeelworseHowmuchifanypainyourmedicineistakingawayIfyourmedicinehelpswiththepainhowmanyhoursofreliefdoyougetPREVENTINGFallsHospitalpatientsoftenfallbecausetheyareweakorunsteadyduetoillnessormedicalprocedurestheirmedicationsmakethemdizzyorbecausetheyvebeensittingorlyingdownfortoolong.MIHScaresaboutourpatientssafety.PLEASEHELPUSKEEPYOUSAFEBYFOLLOWINGTHESEGUIDELINESDURINGYOURHOSPITALSTAYDonotgetoutofbedbyyourself.Yourhospitalbedisprobablyhigherandnarrowerthanyourbedathomeandyoucaneasilyfallwhiletryingtogetinoroutofit.Pleaseuseyournursecallbuttonandaskforassistance.Keepoftenuseditems-callbuttontissueswatereyeglassestelephoneTVremote-withineasyreach.Donotwalkinbarefeet.Wearnon-skidsocksorslippers.Makesureyourrobeorpajamasdontdragonthefloortheycancauseyoutotrip.Usethehandrailsinyourbathroomandthroughoutthehospitalatalltimes.AskyournursetoshowyouhowtoproperlywalkwithyourIVpoledrainagebagsoranyotherequipment.RapidResponseTeamRapidResponseTeamRRTisateamoftrainedhealthcareprofessionalswhowillcometoyourbedsidetohelpassistyournursewhenthereisaconcerningchangeinyourcondition.WhenshouldsomeonecallRRTSuddenorseverepainDifficultybreathingUnabletowakeupSuddenconfusionproblemsthinkingclearlyorrestlessnessConcernaboutthepatientsconditionChestpainAnyotherurgentsituationIfyouoryourrepresentativenoticeanysignsofdeclineinyourhealthnotifyyournurserightawayandaskthattherapidresponseteambecalled.Ifyoufeelyoururgentneedsarenotbeingmetasktospeaktothemanagerordirectorofthearea. 7MIHSPatientandVisitorInformationTelevisionChannelsavailablehereatMIHS3-3TV19Hallmark34Univision4TVLand20HeadlineNews35Nickelodeon5-CBS21FoxNews36BabyFirstTV6MTVTR322-WeatherChannel37Disney7PatientChannel23-NationalGeographic38DisneyXD8PBS24-Discovery39FoxSoccer10-Fox25TLC40MLBNetwork11-My4526USA41NBANetwork12-NBC27TBS42NFLNetwork13-Spanish28TNT43NickToons14LifetimeMovies29Speed44NickJr.15ABC30FX45TeenNick16ion31CartoonNetwork46PBSKidsSprout17BloombergTV32TBNReligion18CNN33TeleMundoPatientRightsYourrighttoconsiderateandrespectfulcareYouoryourrepresentativehavetherighttoBeinformedofyourrightspriortoreceivingcareorbeforeyourcareisdiscontinued.Betreatedwithconsiderationrespectanddignity.ThenumberofpatientsinaroomisbasedonthepatientsagesdevelopmentallevelsclinicalconditionsanddiagnosisneedsandMIHSgoalsifthesettingprovideslongtermcareofgreaterthan30days.MIHSallowsthepatienttokeepandusepersonalclothingandpossessionsunlessthisinfringesonothersrightsorismedicallyortherapeuticallycontraindicatedbasedonthesettingorservice.Haveyourculturalpersonalvaluesbeliefsandpreferencesrespected.Haveyourreligiousandotherspiritualservicesaccommodatedasmuchasisreasonablypossible.Haveaccesstoatelephone.Requestandreceiveanitemizedanddetailedexplanationofyourtotalbillforservicesrenderedinthehospitalregardlessofthesourceofpayment.Obtainacopyofhospitalratesandcharges.Consenttoreceivevisitorsthatyouhavedesignatedeitherorallyorinwriting.Notbediscriminatedagainstbasedonracenationaloriginreligiongendersexualorientationagedisabilitymaritalstatusordiagnosis.Receivetreatmentthatsupportsandrespectsyourindividualitychoicesstrengthsandabilities.YourrighttoinformationandparticipationincareYouoryourrepresentativehavetherighttoExceptinemergencyalternativestoaproposedpsychotropicmedicationorsurgicalprocedureandassociatedrisksandpossiblecomplicationsoftheproposedpsychotropicmedicationorsurgicalprocedure.Beinformedofyourhealthstatus.Requestorrefusetreatmentaspermittedbylawthroughoutyourhospitalstay.PatientRightsandResponsibilities 8FormoreinformationaboutMIHSgotomihs.orgRefuseexaminationorwithdrawconsentfortreatmentbeforetreatmentisstartedaspermittedbylaw.Participateinthedevelopmentandimplementationofyourinpatienttreatmentcareplanoutpatienttreatmentcareplan.Participateinthedevelopmentandimplementationofyourdischargeplan.Participateinthedevelopmentandimplementationofyourpainmanagementplanandtransitionplanning.Exceptinanemergencyeitherconsentstoorrefusestreatment.Receiveassistancefromafamilymemberrepresentativeorotherindividualinunderstandingprotectingorexercisingthepatientsrights.Haveaccesstointerpretingandtranslationservicesorotherreasonablemeansofcommunicationinordertocommunicateeffectivelywiththehealthcareproviders.Haveafamilymemberorrepresentativeofyourchoiceandyourownphysiciannotifiedpromptlyofyouradmissiontothehospital.Accessinformationcontainedinyourmedicalrecordwithinareasonabletimeframeexceptwhenrestrictedbylaw.Knowthenamesandrolesofthestafftreatingyouwhileinthehospital.Receiveareferraltoanotherhealthcareinstitutionifourhospitalisunabletoprovidephysicalhealthservicesorbehavioralhealthservicesforthepatient.YourrighttoprivacyandcondentialityYouoryourrepresentativehavetherighttoReceiveprivacyintreatmentandactivitiesofdailylivingasmuchasisreasonablypossible.Refusetoseeanyonenotofficiallyconnectedwiththehospitalincludingvisitorsorpersonsofficiallyconnectedwiththehospitalbutnotdirectlyinvolvedinyourcare.Requesttohaveapersonofyourownsexbepresentduringcertainpartsofanexaminationprocedureortreatmentbeingperformedbyahealthprofessionaloftheoppositesex.Expectyourmedicalrecordinformationbedisclosedonlywiththewrittenconsentbyyouoryourrepresentativeaspermittedbylaw.ExpectthatyourmedicalinformationwillonlybeavailabletothosepersonsinvolvedinyourcareandtothoseauthorizedintheConditionsofAdmission.Accessrequestamendmenttoandorobtaininformationonwhohasreviewedyourmedicalrecordinaccordancewithlawandregulation.YourrighttoethicaldecisionsYouoryourrepresentativehavetherighttoConsentorrefuserecordingsfilmsorotherimagesofyourselfforpurposesotherthanyourcare.CreateanadvancedirectivesuchasaLivingWilloraHealthcarePowerofAttorneyandhaveourhealthcareproviderscomplywiththesedirectives.Designateadecisionmakerintheeventyouareunabletounderstandaproposedtreatmentorprocedureorareunabletocommunicateyourwishesregardingcare.KnowyouwillnotbediscriminatedagainstoryourtreatmentlimitedbaseduponwhetherornotyoudecidetoprepareaLivingWillorHealthcarePowerofAttorney.AccesstheEthicsCommitteewhenyouoryourfamilyhaveconflictswithyourtreatmentorpersonalvalues.Consentandorrefusetoparticipateinanyresearchorexperimentaltreatment.ExceptinanemergencyisprovidedadescriptionofthehealthcaredirectivespoliciesandproceduresiIfaninpatientatthetimeofadmissionoriiIfanoutpatient1Beforeanyinvasiveprocedureexceptphlebotomyforobtainingbloodfordiagnosticpurposesor2IfthehospitalservicesincludeaplannedseriesoftreatmentsatthestartofeachseriesConsentstophotographsbeforephotographedexceptthatapatientmaybephotographedwhenadmittedtoahospitalforidentificationandadministrativepurposes.YourrighttosafetyandsecurityYouoryourrepresentativehavetherighttoExpectreasonablesafetyandsecurityinthehospitalpracticesandenvironment.Befreefromrestraintandseclusionofanyformusedasameansofcoerciondisciplineconvenienceorretaliationbystaff.Befreefromallformsofabuseneglectharassmentexploitationmanipulationsexualassaultandcorporalpunishment.a.MIHSwillimmediatelyevaluateallallegationsobservationsandsuspectedcasesofneglectexploitationandabusethatoccurwithinthesystem.b.MIHSwillreportallegationsobservationsandsuspectedcasesofneglectexploitationandabusetoauthoritiesbaseduponitsevaluationofthesuspectedeventsorasrequiredbylaw.ProtectiveandadvocacyservicesNotbesubjectedtomisappropriationofpersonalandprivatepropertybyahospitalsmedicalstaffpersonnelmembersemployeesvolunteersorstudents. 9MIHSPatientandVisitorInformationYourrighttosubmitagrievanceYouoryourrepresentativehavetherighttoSubmitagrievancecomplaintorconcernwithoutfearofretaliation.SubmitacomplaintconcerningAdvanceDirectiverequirements.MIHSPatientAdvocatesareavailabletopatientsandfamiliestoassureyourquestionsandconcernsareansweredoraddressedtimely.ThePatientAdvocatesworkwithpatientsandhospitalstafftofacilitateresolutionofissueswiththegoalofmaximizingpatientsatisfaction.IfforsomereasonyourprovidernurseorunitmanagerareunabletomeetyourexpectationspleasecontactthePatientAdvocateat602-344-1200.AnimportantPatientAdvocategoalistoimprovecommunicationbetweenthepatientfamilyphysiciansandstaff.HoweverpatientsortheirrepresentativeshavearighttosubmitawrittengrievanceorcomplainttoMaricopaIntegratedHealthSystemPatientAdvocate2601E.RooseveltStreetPhoenixAZ85008.YoumayalsocontactthefollowingregulatoryagenciestoreportyourconcernsArizonaDepartmentofHealthServicesADHS150North18thAvenuePhoenixAZ85007Phone602-364-3030DetNorskeVeritasHealthcareIncDNVGL400TechneCenterDriveSuite100MilfordOH45150-2792Phone8665236842PatientResponsibilitiesYourresponsibilityforinformationandparticipationincareYouareresponsibleforProvidingneededinformationtothehealthcareprovidersandtobehonestaboutyourhealth.Communicatingconcernsregardingcaretreatmentorservices.Participatingincaretreatmentandservicesandtoaskquestionsifyoudonotunderstand.Followingtheinstructionsofthehealthcareproviderswhoareprovidingyourcare.Nottakingmedicationsorherbsfromhomewhileinthehospital.Wearinganidentificationbandwhileinthehospitalandtorefusetotakemedicationortreatmentfromanyonenotwearingahospitalissuednamebadge.Payingforservicesprovidedassoonaspossibleorworkwiththehospitaltosetupapaymentplanortoaskforassistancewhenneeded.Treatinghospitalstaffandotherpatientswithrespectandconsideration.Acknowledgingwhenyoudonotunderstandthetreatmentcourseorcaredecision.BringingacopyofyourLivingWillorHealthcarePowerofAttorneytobeplacedinyourmedicalrecordatthetimeofeachadmission.Wearecommittedtoprotectingtheconfidentialityofyourmedicalinformationandarerequiredbylawtodoso.ThisnoticedescribeshowwemayuseyourmedicalinformationwithinMaricopaIntegratedHealthSystemMIHSandhowwemaydiscloseittoothersoutsideMIHS.Thisnoticealsodescribestherightsyouhaveconcerningyourownmedicalinformation.Pleasereviewitcarefullyandletusknowifyouhavequestions.Pleasenotethatincarceratedpatientsdonothavetherighttonoticeunderthissection.ThisNoticeofPrivacyPracticesappliestoallatMIHSincludingMaricopaMedicalCentertheBehavioralHealthAnnexDesertVistatheFamilyHealthCentersandtheComprehensiveHealthCareCenterDistrictMedicalGroupDMGandallMIHSpersonnelvolunteersstudentsandtrainees.TheNoticealsoappliestoMIHSphysiciansphysicianassistantstherapistsemergencyserviceprovidersmedicaltransportationcompaniesmedicalequipmentsuppliersandotherhealthcareprovidersnotemployedbyMIHSunlesstheseotherhealthcareprovidersgiveyoutheirownnoticethatdescribeshowtheywillprotectyourmedicalinformation.MIHSmayshareyourmedicalinformationwiththeseotherhealthcareprovidersfortheirtreatmentpaymentandhealthcareoperations.Thisarrangementisonlyforsharinginformationandnotforanyotherpurpose.NoticeofPrivacyPracticesThisnoticedescribeshowmedicalinformationaboutyoumaybeusedanddisclosedandhowyoucangetaccesstothisinformation.Pleasereviewitcarefully. 10FormoreinformationaboutMIHSgotomihs.orgTreatmentWemayuseyourmedicalinformationtoprovideyouwithmedicalservicesandsupplies.Wemayalsodiscloseyourmedicalinformationtootherswhoneedthatinformationtotreatyousuchasdoctorsphysicianassistantsnursesmedicalandnursingstudentstechnicianstherapistsemergencyserviceandmedicaltransportationprovidersmedicalequipmentprovidersandotherhealthcarefacilitiesinvolvedinyourcare.ForexamplewewillallowyourphysiciantohaveaccesstoyourHospitalorClinicmedicalrecordtoassistinyourtreatmentattheHospitalandforfollow-upcare.Wealsomayuseanddiscloseyourmedicalinformationtocontactyoutoremindyouofanupcomingappointmenttoinformyouaboutpossibletreatmentoptionsoralternativesortotellyouabouthealth-relatedservicesavailabletoyou.PaymentWemayuseanddiscloseyourmedicalinformationtogetpaidforthemedicalservicesandsuppliesweprovidetoyou.Forexampleyourhealthplanorhealthinsurancecompanymayasktoseepartsofyourmedicalrecordbeforetheywillpayusforyourtreatment.HospitalOperationsWemayuseanddiscloseyourmedicalinformationifitisnecessarytoimprovethequalityofcareweprovidetopatientsortorunthehospital.Wemayuseyourmedicalinformationtoconductqualityimprovementactivitiestoobtainauditaccountingorlegalservicesortoconductbusinessmanagementandplanning.ForexamplewemaylookatyourmedicalrecordtoevaluatewhetherMIHSpersonnelyourdoctorsorotherhealthcareprofessionalsdidagoodjob.FundraisingWemaycontactyoutoaskforyourhelpwithdifferentfundraisingcampaigns.Pleasenotifyusifyoudonotwishtobecontactedduringfundraisingcampaigns.IfyouadviseusinwritingatthephysicaladdresslistedatthebottomofthisNoticethatyoudonotwishtoreceivesuchcommunicationswewillnotuseordiscloseyourinformationforthesepurposes.FamilyMembersandOthersInvolvedinYourCareWemaydiscloseyourmedicalinformationtoafamilymemberorfriendwhoisinvolvedinyourmedicalcareortosomeonewhohelpstopayforyourcare.Wealsomaydiscloseyourmedicalinformationtodisasterrelieforganizationstohelplocateafamilymemberorfriendinadisaster.IfyoudonotwantMIHStodiscloseyourmedicalinformationtofamilymembersorotherswhowillvisityoupleaseinformtheregistrationstaffandmarktheappropriateboxontheformprovidedduringregistration.PatientDirectoryInordertoassistfamilymembersandothervisitorsinlocatingyouwhileyouareaninpatientwemaintainapatientdirectory.Thisdirectoryincludesyournameroomnumberyourgeneralconditionsuchasfairstableorcritical.Wewilldisclosethisinformationtosomeonewhoasksforyoubyname.Thepatientdirectoryalsoincludesyourreligiousaffiliationifany.Wewilldisclosethisinformationonlytoclergymembers.MIHSbehavioralhealthfacilitiesdonotmaintainapatientdirectory.Ifyoudonotwanttobeincludedinthepatientdirectoryoryourreligiousaffiliationinformationgiventotheclergypleaseinformtheregistrationstaffandmarktheappropriateboxontheformprovidedduringregistration.ResearchWemayuseordiscloseyourmedicalinformationforresearchprojectssuchasstudyingtheeffectivenessofatreatmentyoureceived.Theseresearchprojectsmustgothroughaspecialprocessthatprotectstheconfidentialityofyourmedicalinformation.RequiredbyLawFederalstateorlocallawssometimesrequireustodisclosepatientsmedicalinformation.Forinstancewearerequiredtoreportchildabuseorneglectandvulnerableadultsandmustprovidecertaininformationtolawenforcementofficialsindomesticviolencecases.WealsoarerequiredtogiveinformationtoWorkersCompensationProgramsforwork-relatedinjuries.PublicHealthWealsomayreportcertainmedicalinformationforpublichealthpurposes.ForinstancewearerequiredtoreportbirthsdeathsandcommunicablediseasestotheStateofArizona.WealsomayneedtoreportpatientproblemswithmedicationsormedicalproductstotheFDAormaynotifypatientsofrecallsofproductstheyareusing.PublicSafetyWemaydisclosemedicalinformationforpublicsafetypurposesinlimitedcircumstances.Wemaydisclosemedicalinformationtolawenforcementofficialsinresponsetoasearchwarrantoragrandjurysubpoena.WealsomaydisclosemedicalinformationtoassistlawenforcementofficialsinidentifyingorlocatingapersontoprosecuteacrimeofviolencetoreportdeathsthatmayhaveresultedfromcriminalconductandtoreportcriminalconductwithinMIHS.Wealsomaydiscloseyourmedicalinformationtolawenforcementofficialsandotherstopreventaseriousthreatofhealthorsafety.Howweuseanddiscloseyourmedicalinformation 11MIHSPatientandVisitorInformationHealthOversightActivitiesWemaydisclosemedicalinformationtoagovernmentagencythatoverseesMIHSoritspersonnelsuchastheArizonaDepartmentofHealthServicesthefederalandstateagenciesthatoverseeMedicareandMedicaidtheBoardofMedicalExaminersortheBoardofNursing.TheseagenciesneedmedicalinformationtomonitorMIHScompliancewithstateandfederallaws.CoronersMedicalExaminersandFuneralDirectorsWemaydiscloseinformationconcerningdeceasedpatientstocoronersmedicalexaminersandfuneraldirectorstoassistthemincarryingouttheirduties.OrganandTissueDonationWemaydisclosemedicalinformationtoorganizationsthathandleorganeyeortissuedonationortransplantation.MilitaryVeteransNationalSecurityandOtherGovernmentPurposesIfyouareamemberofthearmedforceswemayreleaseyourmedicalinformationasrequiredbymilitarycommandauthoritiesortotheDepartmentofVeteransAffairs.MIHSmayalsodisclosemedicalinformationtofederalofficialsforintelligenceandnationalsecuritypurposesorforPresidentialProtectiveServices.JudicialProceedingsMIHSmaydisclosemedicalinformationiforderedtodosobyacourtorifasubpoenaorsearchwarrantisserved.Youwillreceiveadvancenoticeaboutthisdisclosureinmostsituationssothatyouwillhaveachancetoobjecttosharingyourmedicalinformation.InformationwithAdditionalProtectionCertaintypesofmedicalinformationhaveadditionalprotectionunderstateandfederallaw.ForinstancemedicalinformationaboutcommunicablediseaseandHIVAIDSdrugandalcoholabusetreatmentgenetictestingandevaluationandtreatmentforaseriousmentalillnessistreateddifferentlythanothertypesofmedicalinformation.ForthosetypesofinformationMIHSisrequiredtogetyourpermissionbeforedisclosingthatinformationtoothersinmanycircumstances.OtherUsesandDisclosuresIfMIHSwishestouseordiscloseyourmedicalinformationforapurposethatisnotdiscussedinthisNoticeMIHSwillseekyourpermission.IfyougiveyourpermissiontoMIHSyoumaytakebackthatpermissionanytimeunlesswehavealreadyreliedonyourpermissiontouseordiscloseinformation.IfyouwouldeverliketorevokeyourpermissionpleasenotifytheMedicalRecordsDepartmentinwriting.WewillobtainyourwrittenauthorizationtouseanddiscloseyourhealthinformationforthesespecificpurposesMarketingWewillnotuseordiscloseyourhealthinformationformarketingpurposeswithoutyourauthorization.Additionallyifweweretoreceiveremunerationfromathirdpartyinconnectionwithourpromotionofitsproductorservicetoyouthenwewillobtainyourwrittenauthorizationbeforewecanuseordiscloseyourhealthinformation.Wearenotrequiredtoobtainyourauthorizationtodiscussourhealth-relatedproductsorservicesthatareavailableforyourhealthcaretreatmentcasemanagementorcarecoordinationortodirectorrecommendalternativetreatmentstherapiesprovidersorsettingsofcareprovidingfacetofacediscussionsandofferingsamplesorpromotionalgiftsofnominalvalue.PsychotherapyNotesPsychotherapynotesarenotesthatarewrittenbyamentalhealthprofessionalthatdocumenttheconversationsduringaprivatecounselingsessionoringrouporjointtherapy.ManyusesanddisclosuresofpsychotherapynotesrequireyourauthorizationSaleofPHIWewillobtainyourauthorizationforanydisclosureofyourinformationwhichwedirectlyorindirectlyreceiveremunerationinexchangefortheinformation. 12FormoreinformationaboutMIHSgotomihs.orgWhatAreYourRightsRighttoRequestYourMedicalInformationYouhavetherighttolookatyourownmedicalinformationandtogetacopyofthatinformation.Pleasenotethatexceptionsmayapplyasprovidedbylaw.Thelawrequiresustokeeptheoriginalrecord.Thisincludesyourmedicalrecordyourbillingrecordandotherrecordsweusetomakedecisionsaboutyourcare.TorequestyourmedicalinformationcallorwritetotheMedicalRecordsDepartmentcontactinformationattheendofthisnotice.Youcanrequestanelectroniccopyorapapercopyofyourrecords.Ifyourequestacopyofyourinformationwewillchargeyouforourcoststocopytheinformation.Wewilltellyouinadvancewhatthiscopyingwillcost.Youcanlookatyourrecordatnocost.RighttoRequestAmendmentofMedicalInformationYoubelieveisincorrectorincompleteIfyouexamineyourmedicalinformationandbelievethatsomeoftheinformationiswrongorincompleteyoumayaskustoamendyourrecord.ToaskustoamendyourmedicalinformationsubmitawrittenrequesttotheMedicalRecordsDepartment.RighttoGetaListofCertainDisclosuresofYourMedicalInformationYouhavetherighttorequestalistofmanyofthedisclo-sureswemakeofyourmedicalinformation.IfyouwouldliketoreceivesuchalistsubmitawrittenrequesttotheMedicalRecordsDepartment.Wewillprovidethefirstlisttoyoufreebutwemaychargeyouforanyadditionallistsyourequestduringthesameyear.Wewilltellyouinadvancewhatthislistwillcost.RighttoRequestRestrictionsonhowMIHSwilluseorDiscloseyourMedicalInformationforTreatmentPaymentorHealthCareOperationsYouhavetherighttoaskusNOTtomakeusesordisclosuresofyourmedicalinformationtotreatyoutoseekpaymentforcareortooperatetheSystem.Wearenotrequiredtoagreetoyourrequestbutifwedoagreewewillcomplywiththatagreement.Wearerequiredtocomplywithyourrequesttorestrictyourinformationtoahealthplanforpaymentorhealthcareoperationsbutthefullcostoftheservicetowhichtheinformationrelatesmustbepaidbyyou.IfyouwanttorequestarestrictionwritetotheHealthInformationManagementHIMDepartmentanddescribeyourrequestindetail.RighttoRequestCondentialCommunicationsYouhavetherighttoaskustocommunicatewithyouinawaythatyoufeelismoreconfidential.Forexampleyoucanaskusnottocallyourhomebuttocommunicateonlybymail.TodothispleasediscussthiswithourcaregiverorsubmitawrittenrequesttotheChiefCompliancePrivacyOfficer.Youcanalsoasktospeakwithyourhealthcareprovidersinprivateoutsidethepresenceofotherpatients-justaskthemRighttoReceiveNoticeofaPrivacyBreachYouhavetherightandwillbenotifiedifwediscoverabreachofunsecuredprotectedhealthinformationinvolvingyourinformation.ChangesToThisNoticeFromtimetotimewemaychangeourpracticesconcerninghowweuseordisclosepatientmedicalinformationorhowwewillimplementpatientrightsconcerningtheirinformation.WereservetherighttochangethisNoticeandtomaketheprovisionsinournewnoticeeffectiveforallmedicalinformationwemaintain.IfwechangethesepracticeswewillpublisharevisedNoticeofPrivacyPractices.YoucangetacopyofourcurrentNoticeofPrivacyPracticesuponrequestatanyMIHSfacilityorbyrequestingonefromtheChiefCompliancePrivacyOfficer.DoyouhaveconcernsorcomplaintsPleasetellusaboutanyproblemsorconcernsyouhavewithyourPrivacyRightsorhowMIHSusesordisclosesyourmedicalinformation.IfyouhaveaconcernpleasecontacttheChiefCompliancePrivacyOfficerat602-344-5915.IfforsomereasonMIHScannotresolveyourconcernyoumayalsofileacomplaintwiththeFederalGovernment.OfficeforCivilRightsU.S.DepartmentofHealthandHumanServices907thStreetSuite4100SanFranciscoCA94103VoicePhone415437-8310Fax415437-8329TDD415437-8311WewillnotpenalizeyouorretaliateagainstyouinanywayforfilingacomplaintwiththeFederalgovernment.DoyouhavequestionsMIHSisrequiredbylawtogiveyouthisNoticeandtofollowthetermsoftheNoticethatiscurrentlyineffect.IfyouhaveanyquestionsaboutthisNoticeorhavefurtherquestionsabouthowMIHSmayuseanddiscloseyourmedicalinformationpleasecontacttheChiefCompliancePrivacyOfficer.AddressfortheCompliancePrivacyOfficerMaricopaIntegratedHealthSystemMIHSCOCompliance2601EastRooseveltSt.PhoenixAZ85008AddressfortheMedicalRecordsDepartmentMaricopaIntegratedHealthSystemMIHSCOMedicalRecordsDepartment2601E.RooseveltPhoenixAZ85008PhonefortheMedicalRecordsDepartment602344-5221 13MIHSPatientandVisitorInformationAdvanceDirectivesThefollowinginformationisbeingprovidedtoyouasaresultofaFederallawthePatientSelf-DeterminationActof1990enactedinDecember1991.Theinformationistoinformyouaboutyourrighttomakehealthcaredecisionsandaboutourwrittenpoliciesconcerningthisright.Wehopethisinformationwillbehelpfultoyouinmakingyourhealth-caredecisions.Youareencouragedtotalkwithyourfamilyyourdoctorsandanyoneelsewhoseadviceandsupportyouvalueinthesematters.YouarenotrequiredtohaveanAdvanceHealthCareDirectiveinordertoreceivecareatanyMaricopaIntegratedHealthSystemfacility.Thenatureandqualityofcareyoureceivewillnotdifferifyoudonothaveanadvancedirective.AllMaricopaIntegratedHealthSystemfacilitieshaveDNRDoNotResuscitatepolicies.Ifyoudesirefurtherinformationonthosepoliciesyoucancontactthefacilityformoreinformation.WhohastherighttomakeyourhealthcaredecisionsYoudoifyouareabletomakeandcommunicateyourhealthcaredecisions.Yourdoctorsshouldtellyouaboutthetreatmenttheyrecommendotherreasonablealternativesandimportantmedicalrisksandbenefitsofthattreatmentandthealternatives.Youhavetherighttodecidewhathealthcareifanyyouwillorwillnotaccept.WeatMaricopaIntegratedHealthSystemhonoryourrighttoacceptorrefusemedicaltreatmentandtoparticipateindecisionsregardingyourhealthcareortreatment.WhatifyoubecomeunabletomakeorcommunicateyourhealthcaredecisionsYoucanstillhavesomecontroloverthesedecisionsifyouhaveplannedahead.OnewaytoplanaheadisbymakinganAdvanceHealthCareDirectivewhichnamessomeonetomakedecisionsforyouorhelpguideorcontrolthesedecisions.IfyouhavenotnamedsomeoneinanAdvanceHealthCareDirectiveyourdoctorsmustseekapersonauthorizedbylawtomakethesedecisions.Apersonwhomakeshealthcaredecisionsforyouiscalledasurrogate.MaricopaIntegratedHealthSystemisrequiredtoaskyouifyouhaveanADVANCEDIRECTIVEHEALTHCAREandindicateyouranswerinyourmedicalrecord.WhatisaAdvanceHealthCareDirectiveItisawrittenstatementabouthowyouwantyourhealthcaredecisionsmade.UnderArizonalawtherearefourcommontypesofAdvanceHealthCareDirectives.TheyareAHEALTHCAREPOWEROFATTORNEYisawrittenstatementinwhichyounameanadulttomakehealthcaredecisionsforyou.Thatpersonwillmakehealthcaredecisionsforyouonlywhenyoucannotmakeorcommunicatesuchdecisions.AMENTALHEALTHCAREPOWEROFATTORNEYisawrittenstatementinwhichyounameanotheradulttomakedecisionstoadmityoutoamentalhealthcarefacilityifneededanddecisionsoftreatmentoptions.Thatpersonwillmakedecisionsforyouonlywhenyoucannotmakeorcommunicatethosedecisions.ALIVINGWILLisawrittenstatementaboutthehealthcareyouwanttoreceiveordonotwanttoreceiveifyoucannotmakeyourownhealthcaredecisions.Forexamplealivingwillcanstatewhetheryouwouldwanttobefedthroughatubeifyouwereunconsciousandunlikelytorecover.Itcanalsospecifywhetheryouwanttoreceiveartificiallyadministeredfluidtobehospitalizedorwhetherornotyouwishtoberesuscitated.APRE-HOSPITALMEDICALCAREDIRECTIVEisadirectiverefusingcertainlifesavingemergencycaregivenoutsideahospitalorinahospitalemergencyroom.Tomakeoneyoumustcompleteaspecialorangeform.Thesedirectivesusedseparatelyortogethercanhelpyousayyestotreatmentyouwantandnototreatmentyoudontwant.MustyourAdvanceHealthCareDirectivesbefollowedYes.BothhealthcareprovidersandsurrogatesmustfollowvalidAdvanceHealthCareDirectives.CanyouberequiredtomakeanAdvanceHealthCareDirectiveNo.WhetheryoumakeanAdvanceHealthCareDirectiveisentirelyuptoyou.AhealthcareprovidercannotrefusetoprovideyoucarebasedonwhetherornotyouhaveanAdvanceHealthCareDirective.MustalawyerprepareyourAdvanceHealthCareDirectiveNo.TherearelocalandnationalorganizationsthatmayprovideyouwithinformationonAdvanceHealthCareDirectivesincludingforms.BesurethatanyAdvanceHealthCareDirectivethatyouuseisvalidunderArizonalaw.WhocanlegallymakehealthcaredecisionsforyouifyouareunabletomakeyourowndecisionsandifyouhavenotmadeaHealthCarePowerofAttorneyAcourtmayappointalegalguardiantomakehealthcaredecisionsforyou.Otherwiseyourhealthcareprovidermustgodownthefollowinglisttofindasurrogatetomakehealthcaredecisionsforyou1.Yourspouseunlesslegallyseparated.2.Youradultchild.Ifyouhavemorethanoneadultchildyourphysicianandhospitalstaffwillseektheconsentofthemajorityofyouradultchildrenwhoarereasonablyavailable.3.Aparent.4.Yourdomesticpartnerifyouareunmarried.5.Youradultbrotherorsister.6.Aclosefriendsomeonewhoshowsspecialconcernforyouandisfamiliarwithyourhealthcareviews. 14FormoreinformationaboutMIHSgotomihs.orgIfyourhealthcareprovidercannotfindanavailableandwillingsurrogatetomakehealthcaredecisionsforyouthenyourdoctorcandecidewiththeadviceofanethicscommitteeorifthisisnotpossiblewiththeapprovalofanotherdoctor.Youcankeepanyonefrombecomingyoursurrogatebystatingpreferablyinwritingthatyoudonotwantthatpersontomakehealthcaredecisionsforyou.AsurrogatewillnothavetherighttowithdrawtheuseoftubestogiveyoufoodoruidsunlessYouhaveappointedasurrogatetomakehealthcaredecisionsforyouinahealthcarepowerofattorneyorAcourthasappointedthatsurrogateasyourguardiantomakehealthcaredecisionsforyouorYouhavestatedinanAdvanceHealthCareDirectivethatyoudonotwantthisspecifictreatment.WillMaricopaIntegratedHealthSystemfacilitiesassistyouincompletinganAdvanceHealthCareDirectiveMaricopaIntegratedHealthSystemfacilitieshaveformsforalivingwilladurablehealthcarepowerofattorneyamentalhealthcarepowerofattorneyandapre-hospitaldirectiveavailable.OurCaseManagementDepartmentortheStaffoftheFamilyHealthCenterscanassistyouinfillingouttheformbuttheycannotassistyouwithwritingyourowndirectivesorprovidelegaladvice.Youareencouragedtodiscussyourdirectiveswithyourdoctororyourfamily.Ifyouhavelegalquestionsyoushouldseektheadviceofalawyer.WhoshouldhaveacopyofyourAdvanceHealthCareDirectivesGiveacopyofyourAdvanceHealthCareDirectivetoyourdoctorandtoanyhealthcarefacilityyounormallyutilize.Ifyouhaveadurablehealthcarepowerofattorneygiveacopyofittothepersonyouhavenamedinit.Youshouldkeepextracopiesforyourself.YoushouldprovideMaricopaIntegratedHealthSystemwithacopyofyourAdvanceHealthCareDirective.Acopyshouldbegiventotheadmissionspersonwhoiscompletingyourpaperworkasocialworkeracasemanagerorahealthcareprovider.TheAdvanceHealthCareDirectivewillbeplacedinyourmedicalrecord.IfyoucannotgetcopiescopiescanbemadeatMaricopaIntegratedHealthSystemfacilities.Ifwedonothaveacopyofyourlivingwilloryourdurablehealthcarepowerofattorneywecannothonorit.CanyouchangeorcancelyourAdvanceHealthCareDirectiveYes.IfyouchangeorcancelyourAdvanceHealthCareDirectivebesuretonotifyanyonewhohasacopyofyourdirective.MaricopaIntegratedHealthSystempreferstohavewrittenchangesorrevocationsinyourdurablehealthcarepowerofattorneyorlivingwillunlessconditionsaresuchthatyouareunabletowrite.WhatifyoualreadyhavealivingwillorotherAdvanceHealthCareDirectiveAnAdvanceHealthCareDirectivewhichwasvalidwhenmadeanywhereintheU.S.maybevalidunderArizonalaw.HoweverArizonalawchangedonSeptember301992makingnewchoicesavailabletoyou.YoushouldreviewyourAdvanceHealthCareDirectiveperiodicallyandupdatethemasneeded.WhatdoesArizonalawrequireforanAdvanceHealthCareDirectiveAhealthcarepowerofattorneymustNameapersontomakehealthcaredecisionsforyouifyoubecomeunabletomakeyourowndecisions.Youmayalsonameanadditionalpersonorpersonstomakedecisionsforyouifyourfirstchoicecannotserve.Thepersonorpersonsmustbeatleast18yearsold.Besignedormarkedbyyouanddated.Besignedbyanotaryorbyanadultwitnessorwitnesseswhosawyousignormarkthedocumentandwhosaythatyouappeartobeofsoundmindandfreefromduress.Anotaryorwitnesscannotbethepersonyounametomakedecisionsandcannotbeprovidinghealthcaretoyou.Ifyouhaveonlyonewitnessthatwitnesscannotberelatedtoyouorsomeonewhowillgetanyofyourpropertyfromyourestateifyoudie.AlivingwillmustStatehowyouwantyourhealthcaredecisionstobemadeinthefuture.Besignedormarkedbyyouanddated.Benotarizedorwitnessedinthesamemannerasdescribedaboveforahealthcarepowerofattorney.Apre-hospitaldirectivemustBeexactlytheformrequiredbylaw.TheformmustbeorbitorangeandmustbeintheexactformatspecifiedbystatelawARS36-3251.Besignedormarkedbyyouanddated.Besignedbyalicensedhealthcareproviderandawitness.Apre-hospitaldirectiveisvaliduntilitisrevokedoranewdocumentreplacesit.Youshouldtalktoyourdoctoraboutpre-hospitaldirectivesifyouarethinkingaboutsigningone.Ifyouhavesignedanorangepre-hospitalmedicalcaredirectiveyoumayalsocarryawalletsizeform.AmentalhealthcarepowerofattorneymustBeinwriting.Muststateclearlythatyouintendtocreateamentalhealthcarepowerofattorney.Mustbedatedandsignedormarkedbyyou.Mustbenotarizedorsignedbyanadultwitnessinthesamemannerasdescribedabove. 15MIHSPatientandVisitorInformationOrganandTissueDonationThepartnershipbetweenMaricopaIntegratedHealthSystemMIHSandDonorNetworkofArizonaDNAiscrucialtosavingandenhancingliveslocallyandthroughoutthenation.TofurtherthepartnershipbetweenMIHSandDNAdonorprogramcoordinatorsatDNAactasconsultantstoassistthehospitalincomplyingwithorgantissueandcorneadonationregulationsandaccreditationstandards.Weunderstandhowdifficultitcanbetodiscussthesemattersatthetimeofdeathespeciallywhenthepatienthasnottalkedabouthisherwishesregardingorgantissuedonationwiththefamilyaheadoftime.Weencouragepeopletodiscusssuchmatterswiththeirfamilyinadvancesothateveryoneisfullyinformedandawareofeachotherswishes.Formoreinformationvisitthewebsitewww.dnaz.orgPreparingforDischargeDischargeplanningbeginsonadmissiontothehospital.Youwillmeetwithyourcaremanageruponadmissiontotalkaboutyourconcernsandhealthcareneedsafteryouleavethehospitalifaneedisidentified.Rememberasapatientyouhavetherighttorequestatransitionplanfromyourcaremanagementteam.Thisteamwillworkwithyouyourfamilyandyourdoctorandnursestoprovideyouwiththeassistanceyouwillneedforasafedischarge.Shortstaysarethenorminhealthcaretodaysoearlydischargeplanningwithyourcaremanagementteamisveryimportant.Theteamwillworkcloselywithyouandoryourcaregiveryourphysicianandyourinsurancecompanytocoordinateyourdischargeplan.Onceyouhavebeentoldbyyourphysicianthatyoucangohomeourcaremanagementteamwilltrytomakeyourdischargeasefficientandtimelyaspossible.Itisveryimportantthatyouandoryourfamilyclearlyunderstandyourdischargeinstructions.Ifyouhaveanyquestionsorconcernsregardingyourdischargeinstructionsitisimportantthatyourquestionsorconcernsareansweredbeforeyouleavethehospital.Pleasedonothesitatetoaskquestions.YouraccountbillMIHSPatientAccountscustomerserviceisheretohelpyouwithquestionsyoumayhaveaboutyouraccount.YourbillHowtomakeapaymentSettingupapaymentplanUpdatingyourinformationDidyourinsurancegetbilledFinancialAssistanceIfsopleasecall602-344-8181orvisitusinpersonat2601EastRooseveltStreet1stfloorPhoenixArizona85008.ThehoursofoperationareMondaythroughFriday8am430pm.AtMIHSweknowseekingmedicalcarecanbeoverwhelming.Thatswhywehavedevelopedaprogramtohelpyoudealwiththefinancialstressofpayingforthehealthcareyoudeserve.MIHSCopaCareProgramisdesignedtogiveyourealisticpaymentoptions.TofindoutmoreaboutMIHSsCopaCareProgramvisitwww.mihs.orgortosetupanappointmenttotalkwithoureligibilityspecialistcall602-344-1015.CopaCare-FinancialAssistanceProgram 16FormoreinformationaboutMIHSgotomihs.orgCenterforHealthcareagainstFamilyViolenceMariposaWingstoSafetyDomesticViolenceisnotafamilyproblem.Itisacrime.Youhavetherighttobesafe.NOonehastherighttohitorthreatenyou.Childrenarealsohurtemotionallybyseeingdomesticviolence.Ifyouwanttotalkcall602-344-1545.FamilyLearningCenterTheFamilyLearningCentersFLCisalibraryforpatientsandtheirfamilies.TheFLCsprovideyouwithreliablehealthinformationcommunityreferralsclassesandliteracyevents.ItcontainsbookspamphletsDVDschildrensreadingareaandcomputerswithinternetaccess.IfyouwouldlikemoreinformationaboutahealthtopicpleasecalloneoftheFLCs.TheFLCslocationsComprehensiveHealthcareCenter2ndFloor2525ERooseveltStPhoenixAZ85008Phone602-344-1352MaryvaleFamilyHealthCenter4011N.51stAvenuePhoenixAZ85031Phone623.344.6955SouthCentralChandlerFamilyHealthCenterFamilyHealthCenter811S.HamiltonStreet33W.TamariskChandlerAZ85225PhoenixAZ85041Phone480.344.6100Phone602.344.6460VolunteersMakeadifferenceandbecomepartofourdedicatedteamVolunteersareanintegralpartofthesuccessofMIHSandprovideanindispensableservicetothepatientsvisitorsandstaffofthehealthsystembydeliveringcareandcompassiontoeverypersoneverytime.Theyareagroupofindividualswhoshareastrongdesiretohelpwheretheycanandwillingnesstoservewheretheyaremostneeded.Dedicationandgenerosityofourvolunteersareacriticalpartofoursuccess.TolearnmoreaboutbecomingavolunteercontactVolunteerServicesat602-344-5989MaricopaHealthFoundationCommittedtopatientwelfarehealtheducationandspecialprogramstheMaricopaHealthFoundationtoucheslivesdailyatMaricopaIntegratedHealthSystem.WhetherhelpingyoungstudentslearnabouthealthcareprovidingneedypatientswithmedicaltreatmentorraisingfundsforimportantprojectstheFoundationstandsreadytohelp.TheFoundationgeneratesfinancialsupportforthesecriticalinitiativesthroughcharitablegiftsfundraisingandgrantsfromotherfoundationscorporationsandfederalandstateagencies.TheFoundationsmissionisthree-foldToadvancepatientwelfareatMaricopaMedicalCenterToadvancethepracticesofhealthcareprofessionalsthrougheducationandresearchandTosponsoreducationalandscientificactivitiesprojectsandprogramsthatadvancestheseobjectives.Forfurtherinformationonhowyoucanhelppleasecontactthefoundationat602-344-1818. 17MIHSPatientandVisitorInformationLowerLevelTwistedForkCafeteriaMarisolCreditUnionMedicalRecordsATMMachine1stFloorMainLobbyChapelGiftShopCoffeeShopSurgerySurgeryWaitingroomAdultPediatricEmergencyDepartmentArizonaBurnCenterOutpatientBurnTraumaClinicMedicalImagingCardiologyCardioAngiographyAngioEndoscopyAdmissionsFinancialDESAHCCCSofficeOutpatientPharmacy2ndFloorLaborandDeliveryUnitPost-PartumUnitNeonatalIntensiveCareUnitNICU3rdFloorPediatricIntensiveCareUnitPICUPediatricsUnit4thFloorSurgicalIntensiveCareUnitSICUSurgicalTraumaUnitObservationUnit5thFloorProgressiveCareUnitMedicalIntensiveCareUnitMICU6thFloorMedicalOncologyUnit7thFloorAdultPediatricBurnUnit 18FormoreinformationaboutMIHSgotomihs.orgMIHS-023614